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Mapleview Animal Hospital
At Mapleview Animal Hospital we strive to strengthen the bond between people and pets in our community through medicine, education and compassion. Since 1972, Mapleview Animal Hospital has been a full service animal hospital treating dogs and cats for all of their medical, surgical and dental needs.
Dr. James Lonz / Dr. Wendy Freeland / Dr. Anna O'Donnell Dr. Lisa Baltes / Dr. Jowdy Johnson / Dr. Angela Gonya |
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In case of an after hour emergency, please contact MedVet Cleveland West
(216) 362-6000
14000 Keystone Pkwy
Cleveland, OH 44135
(216) 362-6000
14000 Keystone Pkwy
Cleveland, OH 44135
CORONAVIRUS (covid-19) UPDATES
Tuesday, March 31, 2020 Reminders
Our top priority has always been the well-being of pets, please know we are also committed to the health and safety of our clients and team members. To this commitment, we have in place, and are following, protocols for infectious diseases. We are diligently cleaning and disinfecting our facility and operating by drop offs for necessary appointments. Our regular office hours continue; Monday - Thursday 8:00AM - 7:00PM, Friday 8:00AM - 6:00PM and Saturday 9:00AM - 12:00PM.
Below are great informational resources regarding Coronavirus (COVID-19):
What you need to know about COVID-19 and Pets and Other Animals from The Ohio State University: https://vet.osu.edu/about-us/news/covid-19-and-animals
CDC: Coronavirus Disease 2019 (COVID-19) https://www.cdc.gov/coronavirus/2019-ncov/index.html
From all of us at Mapleview Animal Hospital, we are grateful for your loyalty and appreciate the privilege to continue care for your pets. If you have any questions or concerns, please contact us.
Tuesday, March 24, 2020
On Monday, March 16, 2020 our practice made the decision to provide care for your pets through drop off appointments in an effort to do our part in helping protect our community during the Coronavirus pandemic. Clients will only be permitted within our practice for end of life appointments or other unprecedented circumstances. Elective appointments or surgical procedures will not be scheduled at this time. We want to share our protocols with you so you can be prepared for your pet’s appointment (or pick-up of dietary products and medications) and know what to expect. If you are experiencing any symptoms such as coughing, fever, congestion or shortness of breath, and have a concern with your pet, please call us. We will do our best to make appropriate arrangements to care for your pet.
We sincerely appreciate your patience during this difficult time. As always, if you have any other questions or concerns please do not hesitate to call us.
Drop Off Appointments
Our top priority has always been the well-being of pets, please know we are also committed to the health and safety of our clients and team members. To this commitment, we have in place, and are following, protocols for infectious diseases. We are diligently cleaning and disinfecting our facility and operating by drop offs for necessary appointments. Our regular office hours continue; Monday - Thursday 8:00AM - 7:00PM, Friday 8:00AM - 6:00PM and Saturday 9:00AM - 12:00PM.
Below are great informational resources regarding Coronavirus (COVID-19):
What you need to know about COVID-19 and Pets and Other Animals from The Ohio State University: https://vet.osu.edu/about-us/news/covid-19-and-animals
CDC: Coronavirus Disease 2019 (COVID-19) https://www.cdc.gov/coronavirus/2019-ncov/index.html
From all of us at Mapleview Animal Hospital, we are grateful for your loyalty and appreciate the privilege to continue care for your pets. If you have any questions or concerns, please contact us.
Tuesday, March 24, 2020
On Monday, March 16, 2020 our practice made the decision to provide care for your pets through drop off appointments in an effort to do our part in helping protect our community during the Coronavirus pandemic. Clients will only be permitted within our practice for end of life appointments or other unprecedented circumstances. Elective appointments or surgical procedures will not be scheduled at this time. We want to share our protocols with you so you can be prepared for your pet’s appointment (or pick-up of dietary products and medications) and know what to expect. If you are experiencing any symptoms such as coughing, fever, congestion or shortness of breath, and have a concern with your pet, please call us. We will do our best to make appropriate arrangements to care for your pet.
We sincerely appreciate your patience during this difficult time. As always, if you have any other questions or concerns please do not hesitate to call us.
Drop Off Appointments
- Once you have arrived at our practice, please call us at (419) 668-1367. Provide your name, your pets name, the color and make of your vehicle, and a cell phone number we can contact you at.
- A team member will speak with you over the phone to obtain your pet’s history.
- A team member will meet you in the parking lot and will then take your pet into our practice to be examined by the veterinarian. We will be using one of our leashes in addition to your own leash on dogs. Cats must be secured within a carrier.
- After your pet's physical examination, the veterinarian will call you to discuss findings, treatment recommendations, and discharge instructions.
- Once treatments are decided upon and performed, a team member will call you with your invoice total. Generally, payment will be taken over the phone by credit card. If you prefer to pay with cash or check, we can also accommodate this.
- A team member will return your pet to you in the parking lot.
- If possible, we are requesting dietary products or medications be purchased through our online pharmacy or through Purina VetDirect.
- https://mapleviewvet.vetsfirstchoice.com/
- https://www.proplanvetdirect.com/ Our clinic ID is CI1JQ
- If purchasing dietary products or medications from our practice, please call us in advance so we may get your items ready. A team member will collect payment over the phone by credit card when the order is placed. If you prefer to pay with cash or check, we can also accommodate this at the time of pick-up.
- Once you have arrived at our practice, please call us and provide your name, items picking up and color and make of your vehicle.
- A team member will bring these items to your vehicle along with your receipt.
Monday, March 16, 2020
We sincerely appreciate your patience and understanding during this difficult time. We continue to monitor the Coronavirus situation and will keep you updated. Our practice is continuing regularly scheduled office hours; Monday- Thursday 8:00AM-7:00PM, Friday 8:00AM - 6:00PM, Saturday 9:00AM - 12:00PM. Clients will be notified immediately if there are any adjustments. Effective immediately, our clinic will be operating by drop off appointments only. Please call us at (419) 668-1367 once you have arrived at our practice and we will then assist you. If you need to purchase products from us, we ask that you call us from your car when you have arrived at our practice. We also have an online pharmacy that you may purchase products from. These products will be shipped directly to your home. Click the following link for access to our online pharmacy: https://mapleviewvet.vetsfirstchoice.com/ We will not be scheduling elective appointments or surgical procedures at this time due recommendations from the Ohio Veterinary Medical Licensing Board. We will let you know as soon as this restriction is lifted. We ask that scheduled surgical procedures have pre-surgical paperwork completed at the time of admission to our hospital. Pre-surgical paperwork is mailed prior to your pet's procedure. If you did not receive paperwork in the mail, please call us. Surgical admissions will operate as drop off appointment procedures listed above. If you have any questions or concerns, please do not hesitate to call us.
Friday, March 13, 2020
The safety of our patients, clients and team members is of absolute importance. We are closely monitoring day-to-day updates associated with the Coronavirus pandemic. We want to share with you imperative information regarding Coronavirus and our clinic.
For additional information, educational resources are listed below:
World Organisation for Animal Health (OIE): Questions & Answers on the 2019 Coronavirus Disease
https://www.oie.int/scientific-expertise/specific-information-and-recommendations/questions-and-answers-on-2019novel-coronavirus/
American Veterinary Medical Association (AVMA): What do you need to know about Coronavirus?
https://www.avma.org/blog/what-do-you-need-know-about-coronavirus
CDC: Coronavirus Disease 2019 (COVID-19) https://www.cdc.gov/coronavirus/2019-ncov/index.html
CDC: Steps to Prevent Illness https://www.cdc.gov/coronavirus/2019-ncov/about/prevention.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fabout%2Fprevention-treatment.html
We sincerely appreciate your patience and understanding during this difficult time. We continue to monitor the Coronavirus situation and will keep you updated. Our practice is continuing regularly scheduled office hours; Monday- Thursday 8:00AM-7:00PM, Friday 8:00AM - 6:00PM, Saturday 9:00AM - 12:00PM. Clients will be notified immediately if there are any adjustments. Effective immediately, our clinic will be operating by drop off appointments only. Please call us at (419) 668-1367 once you have arrived at our practice and we will then assist you. If you need to purchase products from us, we ask that you call us from your car when you have arrived at our practice. We also have an online pharmacy that you may purchase products from. These products will be shipped directly to your home. Click the following link for access to our online pharmacy: https://mapleviewvet.vetsfirstchoice.com/ We will not be scheduling elective appointments or surgical procedures at this time due recommendations from the Ohio Veterinary Medical Licensing Board. We will let you know as soon as this restriction is lifted. We ask that scheduled surgical procedures have pre-surgical paperwork completed at the time of admission to our hospital. Pre-surgical paperwork is mailed prior to your pet's procedure. If you did not receive paperwork in the mail, please call us. Surgical admissions will operate as drop off appointment procedures listed above. If you have any questions or concerns, please do not hesitate to call us.
Friday, March 13, 2020
The safety of our patients, clients and team members is of absolute importance. We are closely monitoring day-to-day updates associated with the Coronavirus pandemic. We want to share with you imperative information regarding Coronavirus and our clinic.
- There is no evidence to indicate dogs and cats can become infected or are able to spread Coronavirus to others, including people.
- The Center for Disease Control and Prevention (CDC) advises washing hands often, staying at home if you are sick, covering coughs and sneezes and cleaning and disinfecting frequently touched surfaces.
- Our practice continues to take preventive actions advised by the CDC. Team members are continuing to use best practices to ensure the safety of themselves and others.
- Clinic hours will remain the same; Monday- Thursday 8:00AM - 7:00PM, Friday 8:00AM -6:00PM and Saturday 9:00AM -12:00PM. Clients will be notified immediately if there are any adjustments.
- There are currently no shortages reported from our supply chains. If you would like to purchase a larger quantity of prescription diet or medication for your pet, please let us know and we can special order this for you.
- If you are sick and have a concern about your pet, please call us prior to entering our practice. We will do our best to make appropriate arrangements for you.
For additional information, educational resources are listed below:
World Organisation for Animal Health (OIE): Questions & Answers on the 2019 Coronavirus Disease
https://www.oie.int/scientific-expertise/specific-information-and-recommendations/questions-and-answers-on-2019novel-coronavirus/
American Veterinary Medical Association (AVMA): What do you need to know about Coronavirus?
https://www.avma.org/blog/what-do-you-need-know-about-coronavirus
CDC: Coronavirus Disease 2019 (COVID-19) https://www.cdc.gov/coronavirus/2019-ncov/index.html
CDC: Steps to Prevent Illness https://www.cdc.gov/coronavirus/2019-ncov/about/prevention.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fabout%2Fprevention-treatment.html
